Frequently Asked Questions
Are all products hypoallergenic?
All Incellderm, Botalab, and Lifening products are formulated with EWG green-grade ingredients and are dermatologically tested to minimize the risk of allergic reactions. While no skincare product can be guaranteed to be 100% allergen-free for every individual, our formulations are designed to be gentle and suitable for most skin types, including sensitive skin.
Are all products gluten-free?
Yes. All Incellderm, Botalab, and Lifening products are gluten-free, except for our Deep Talk Plus and Beauty Collagen Ampoule supplement. This makes our skincare range safe for customers with gluten sensitivities or dietary restrictions.
Are your products sulfate- and paraben-free?
Absolutely. Our entire product line is free from sulfates (as surfactants) and parabens, ensuring that formulations remain gentle, non-drying, and suitable for long-term daily use.
Are the products genuine?
Yes. All products sold through our website are 100% authentic and sourced directly from RIMAN’s official Jeju Island facilities. Incellderm, Botalab, and Lifening are endorsed by leading Korean celebrities and trusted worldwide for their proven results.
How soon can I expect results?
Results vary depending on individual skin type and condition. Many customers notice improvements within 1–2 weeks of consistent use, but for best results we recommend continuing use for at least one full skin cycle (4–8 weeks). If you are under dermatological treatment, please consult your dermatologist before use.
Are the products safe for sensitive or acne-prone skin?
Yes. Our products are designed with sensitive and reactive skin in mind. For best results, we recommend starting with our Incellderm Sensitive Skin Collection. These formulas are tested to help reduce redness and irritation while strengthening the skin barrier.
What kind of ingredients do you use?
We use naturally derived, clean ingredients across all products. Our sunscreen range includes approved UV filters to ensure effective sun protection. For a full ingredient breakdown, please visit our Incellderm Ingredients Page.
Do you ship internationally?
We currently provide direct shipping across Australia.
For customers in New Zealand, orders can also be arranged — contact our customer service team to place your order.
At this stage, we do not ship to other international destinations.