Privacy policy

Privacy Policy

Last Updated: August 6, 2025

This Privacy Policy explains how Incellderm Australia, located at 1–5 Railway Street, Chatswood, NSW 2067, Australia (“we”, “our”, “us”), collects, uses, stores, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, or making a purchase, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact details: name, billing/shipping address, email, phone number.
Payment details: credit/debit card information, payment confirmation, and transaction history.
Account details: login credentials and account preferences.
Order information: products purchased, returned, or exchanged.
Device and usage data: IP address, browser type, device identifiers, and browsing activity on our site.
Communications: messages you send us, including customer support inquiries.

2. How We Collect Your Information

Directly from you: when you make a purchase, create an account, or contact us.
Automatically: through cookies, analytics tools, and your device when you use our website.
Third parties: such as payment processors, delivery partners, or marketing platforms.

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders, including returns and exchanges.
Provide customer service and communicate with you.
Send you marketing communications (you may opt-out at any time).
Improve our website, services, and customer experience.
Detect and prevent fraud, security breaches, or misuse of our services.
Comply with our legal and regulatory obligations.

We will not sell your personal information to third parties.

4. Disclosure of Personal Information

We may share your information with:

Shopify, which hosts our store and helps us process payments, analytics, and site operations.
Service providers: including payment processors, IT support, couriers, and marketing partners.
Legal authorities: if required by law, to investigate fraud, or to protect our rights.

Some service providers may be located outside Australia (e.g. Shopify’s servers). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

5. Cookies and Online Advertising

We use cookies and similar technologies to improve site performance, remember your preferences, and show relevant advertising. You may adjust your browser settings to disable cookies, but some site features may not function properly.

6. Security and Retention

We take reasonable steps to protect your personal information against loss, misuse, and unauthorised access.
We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

7. Your Rights

Under the Privacy Act 1988 (Cth), you have rights to:

Request access to the personal information we hold about you.
Request corrections if your information is inaccurate or outdated.
Opt-out of marketing communications at any time.

To exercise these rights, please contact us (details below).

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):